We're here to help you understand the different return and refund conditions. sommes là pour t'aider à comprendre les différentes conditions de retour et de remboursement.

If you're not satisfied with your order, you can request a return on our website within 14 days of receiving it. Purchases of products on our website are direct transactions between the user and the seller, and Onest Store does not act as a reseller of these products.

However, Onest Store facilitates the return process by putting you in touch with the seller directly from our website via your customer account (section: "My Returns").
For reasons of hygiene and health, hygiene products, cosmetics, earrings, and piercings are only eligible for return if they are in their original packaging, sealed, and unused. For other products, they must be returned in perfect condition, with their labels and packaging intact.  
Although Onest Store helps to simplify the return process, it's important to note that the management of cancellations and returns is governed by the general terms and conditions (GTC) of each individual seller. Information regarding the return conditions of a product is available on the product page as well as on the brand presentation page on our website. 
Users also have legal guarantees of conformity against defective products and against hidden defects, as prescribed by French law. For more information on this matter, please refer to our Terms and conditions, section "Guarantee, right of withdrawal, and returns". 

 How to initiate a return request :

  • Go to your customer account where you can access your order history.
  • On the order you wish to return, click the "Request a Return" button.
  • Choose the products you want to return and specify the reason for the return.
  • Confirm your request by clicking the "Request a Return" button.
      The eligibility for return and refund is subject to the return and refund policy of our partner sellers.

      You will receive a confirmation email for your return request. If you need more information, we invite you to consult our "Returns & Refunds" page or contact us through our contact form, specifying your name, first name, order number, and questions. We're always here to help.

      Upon receiving your return package, the seller will inspect the items, and we will send you an email to inform you about the approval of your refund. If your return complies with the seller's return conditions, the refund will be processed within a maximum period of 14 days.
      Note: We cannot be held responsible for lost or damaged returns in transit. If return fees are at the customer's expense (depending on the seller), we recommend that you send your return package with tracking and insurance.
      We hope this information helps you understand our return and refund policies. If you have any other questions, feel free to contact us at any time.

      The Onest Team